Terms and Conditions

The Personal Injury People

These Terms and Conditions govern your use of the thepersonalinjurypeople.co.uk website, which is owned and registered by Russell & Russell Solicitors LLP, and your relationship with Russell & Russell Solicitors LLP (“the Company”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Company Site.

These terms and conditions will be revised from time to time and constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements in respect of your use of this website. Please check this page regularly to ensure you are familiar with the current version.

This policy covers the following:

    Anti Money Laundering (AML) obligations

    Client Due Diligence (CDD) including Know Your Client (KYC) and Anti Money Laundering (AML) Regulations

    • We are required to make compulsory identity checks of our clients to ensure we know who we are dealing with (KYC) and in some instances, to comply with the requirement of The Money Laundering and Terrorist Financing Regulations 2019 (AML) to prevent the handling the proceeds of crime, either intentionally or unintentionally.
    • We will meet our obligations by asking you for documentation about You. Where applicable we will undertake an Electronic Check (AML check) which will reveal information about You. The checks we undertake do not have any impact on your credit rating.
    • Before establishing a business relationship or entering into an occasional transaction with a new client any personal data received from clients in order to comply with the Regulations will only be processed for the purpose of preventing money laundering or terrorist financing unless such processing is permitted by law or the client consents to any alternative use of the data.
    • Being asked for identification does not mean you are under suspicion it is part of our Anti Money Laundering (AML) obligations.
    • The CCL sets out the information we require you to send to us and when, and our costs estimate will provide you with details of any fees you are required to pay for these checks.
    • Notwithstanding client privilege rules, it is a requirement to notify any irregularities we consider fit to the National Crime Agency (NCA). In the event of a report being made, whether appropriately or not, you agree there shall be no liability to the firm and in no circumstances will compensation become due or payable to you.
    • We do not accept money in cash save for money for our fees and disbursements, and then up to a limit of £500 in any 28 day period. If clients circumvent this policy by depositing cash direct with our bank we reserve the right to charge for any additional checks we deem necessary regarding the source of the funds.
    • The Office of Financial Sanctions Implementation (OFSI) helps to ensure that financial sanctions are properly understood, implemented and enforced in the United Kingdom. If we find out that a person or organisation we are dealing with is subject to financial sanctions, we must immediately:
      • Stop dealing with them:
      • Freeze any assets we are holding for them:
      • Notify the OFSI as soon as possible.
    • We may ask you to reimburse us for any costs we reasonably incur in complying with any disclosure requirement referred to above.
    • We will not be liable for loss, damage or delay arising out of the firm’s compliance with any statutory or regulatory requirements.

    Website Policy

    • This company website is owned and managed by Russell & Russell Solicitors LLP. Please carefully read the following terms in relation to use of our website. By using our website, you agree to be legally bound by these Terms.
    • This policy sets out the terms and conditions on which you may make use of our website. All references in this website to ‘I’, ‘We’, ‘Us’, ‘Our’, ‘Russell & Russell’, ‘the firm’ and the like should be read as referring to Russell & Russell Solicitors LLP.
    • These terms and conditions will be revised from time to time and constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements in respect of your use of this website. Please check this page regularly to ensure you are familiar with the current version.

    Website Terms and Conditions

    • This website is owned and managed by Russell & Russell Solicitors LLP. You agree to use this site for lawful purposes only and in a manner which is consistent with all applicable law and regulation in the country in which you access this site.
    • Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice.
    • You are responsible for ensuring that all persons accessing the site through your internet connection are aware of these terms and that they comply with them.
    • Your use of this site should not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party.
    • You agree not to import or transfer to this site either directly or indirectly any information or other content which is or may be inaccurate, misleading, defamatory, obscene or offensive or in breach of any intellectual property right or similar right or damaging to the software or performance of this site.
    • Where you are provided with a user ID and password or any other piece of information as part of our security procedures you must treat such information as confidential and you must not disclose it to any third party.
    • Our website tells you about our firm and the services we provide. It also includes comment on legal developments written by members of our teams.
    • Comments and other materials posted on our site are not intended to amount to legal or business advice. We therefore disclaim all liability and responsibility arising from any reliance placed by any visitor to the site or anyone who may be informed of any of its contents. Reliance should only ever be placed on advice that is given in relation to specific client instructions. To find out more about becoming a client of Russell & Russell Solicitors LLP please go to the Get in Touch page for further details.

    Privacy Policy

    • Any personal data which you may provide to us through our website is subject to our Privacy Policy, which forms part of these terms and conditions.
    • We process information about you in accordance with our separate privacy policy.

    Intellectual Property

    • We own copyrights in this site and in material published on it. Those works are protected by copyright laws and treaties around the world. All our rights are reserved. © Russell & Russell Solicitors LLP.
    • Unless otherwise stated, all rights, including copyright and database rights, in this site and its contents are owned by (or licensed to) us or otherwise used by us as permitted by applicable law.
    • You may view, download for caching purposes only, and print pages from the website, provided that:
      • You must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
      • You access the contents of the site only for your own private use. You must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.

    Website changes

    • We will update our web site continually so the content may change at any time. If the need arises, we have the option to suspend or close the site.

    Our liability to you

    • The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.
    • Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.
    • To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).
    • Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under this disclaimer or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, reputation, data, income, revenue or anticipated savings.
    • However, nothing in this disclaimer shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

    Governing law

    • Any claim arising from or related to a visit to this web site will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

    Terms of business – Russell & Russell Solicitors LLP

    • The terms of engagement under which Russell & Russell Solicitors LLP provide services to a client are provided at the beginning of any instruction.

    Contact us

    • If you have any concerns about material which appears on our site please address your request to our Practice Manager by emailing info@russellrussell.co.uk.


    You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably consider that your rights will not be affected.

    If you breach these Terms and Conditions and the Company chooses to ignore this, the Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

    The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.

    The Company Site is owned and operated by Russell & Russell Solicitors LLP.

    Privacy Policy.

    Complaints Procedure.

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